Responsible Gambling
At Rollxo, we want your gaming experience to be safe, enjoyable, and balanced. We believe that gambling should be a form of entertainment — something you enjoy responsibly, not something that causes harm. Most punters play for fun, setting limits and knowing when to stop. However, for a small number of people, gambling can become a problem. That’s why responsible gambling is at the heart of everything we do.
We’re committed to promoting responsible play and providing the information, tools, and support you need to stay in control. Whether you enjoy a quick punt on your favourite AFL match or a few spins on the pokies after work, our tools and support services are here to help you play responsibly.
Understanding Responsible Gambling
Responsible gambling means staying in control of how much money and time you spend on gaming, while ensuring that it doesn’t interfere with your daily life, relationships, or finances. It’s about enjoying the thrill of the game without allowing it to take over.
To gamble responsibly, it’s important to:
- Set a budget and stick to it.
- View gambling as entertainment, not as a way to make money.
- Only gamble with money you can afford to lose.
- Take regular breaks and don’t chase losses.
- Avoid gambling when you’re upset, tired, or under the influence of alcohol or other substances.
Gambling can be a ripper way to unwind, but the key is to play smart and stay self-aware.
Our Commitment to Player Protection
Rollxo takes player protection seriously. We comply with all applicable laws and guidelines under the Australian Communications and Media Authority (ACMA). Our platform is designed to give you control over your gambling activity while maintaining a safe and secure environment for all Australian players.
We encourage every player to use our responsible gambling tools and take advantage of the professional support resources available across the country. Our customer support team is also available during local Aussie hours to guide you through any of the options listed below.
Player Protection Tools
Rollxo offers several tools to help you manage your gambling activity and maintain healthy habits. Each of these features can be accessed through your account settings or by contacting our support team.
Deposit Limits
You can set daily, weekly, or monthly deposit limits based on what’s comfortable for you. All limits are applied instantly and can help keep your spending in check.
For example, if you decide your entertainment budget for the week is A$100, you can set a weekly limit so you never deposit more than that amount.
If you later want to decrease your limit, the change takes effect immediately. Requests to increase limits come into effect after a short cooling-off period to give you time to reflect.
Time Limits
To help prevent excessive play, we recommend setting time reminders or session limits. You can choose to receive notifications after a set period — whether that’s 30 minutes, an hour, or longer. These reminders prompt you to take breaks, stretch your legs, or grab a snack before jumping back in.
Loss Limits
Another effective safeguard is setting a loss limit, determining how much you’re willing to lose in a given period (daily, weekly, or monthly). Once you hit that limit, you won’t be able to place any further bets until the time resets.
Cooling-Off Periods
If you ever feel like taking a short break, you can activate a cooling-off period. During this time, your account will be temporarily suspended, and you won’t be able to deposit or place bets. Cooling-off periods can last anywhere from 24 hours to a few months — perfect for when you simply need a breather but don’t want to close your account permanently.
Self-Exclusion Options
For players who feel they need a longer or indefinite break, Rollxo offers self-exclusion. Once you activate self-exclusion, your account will be closed for a set period and cannot be reopened during that time.
You can choose to self-exclude for 6 months, 1 year, 5 years, or permanently.
During exclusion, you won’t receive promotional materials or newsletters from Rollxo, helping you fully disconnect. If you share your device with others, we recommend using device-level blocking software to prevent access to gambling sites altogether.
To begin the self-exclusion process, contact our support team via live chat or email, and we’ll guide you through the steps confidentially.
Recognising Problem Gambling
It’s not always easy to know when gambling is becoming an issue. However, the warning signs often include:
- Spending more time or money on gambling than intended.
- Hiding gambling activity from family or friends.
- Feeling anxious, guilty, or stressed about gambling.
- Chasing losses to try to win back money.
- Borrowing funds or selling possessions to gamble.
- Letting gambling interfere with work, relationships, or other commitments.
If any of these sound familiar, taking early action can make a big difference.
How to Get Help
If you’re worried about your gambling or concerned about a mate who might be struggling, there is professional help available across Australia. You’re never alone — and reaching out is the first step toward regaining control.
Free and Confidential Support Services
- Gambling Help Online – 24/7 live chat and phone counselling Phone: 1800 858 858 Website: gamblinghelponline.org.au.
- Lifeline Australia – Emotional crisis and suicide prevention support Phone: 13 11 14.
- Beyond Blue – Mental health support and resources Phone: 1300 22 4636.
- Relationships Australia – Counselling for individuals and families Phone: 1300 364 277.
All of these services are free, confidential, and available across the country. Whether you prefer a late-night chat online or a phone conversation during your arvo break, help is only a call away.
Supporting Friends and Family
Problem gambling doesn’t just affect the punter — it can also impact partners, families, and mates. If you’re worried about someone close to you, there are ways you can support them while protecting your own wellbeing.
- Approach them with empathy and without judgment.
- Encourage them to talk about their gambling habits.
- Suggest seeking professional help from Gambling Help Online or a local counsellor.
- Attend a support service for affected others, where you can find useful resources and advice.
Remember, your support can make a world of difference, but professional help is crucial for long-term recovery.
Protecting Underage Players
Gambling is strictly restricted to individuals aged 18 years and over. Rollxo takes underage gambling seriously and enforces age verification checks for every new account. We work closely with payment providers like POLi, PayID, BPAY, Neosurf, Visa, Mastercard, and crypto platforms to ensure transactions remain secure and compliant with Australian regulations.
If you share your device with children or younger family members, we recommend installing parental control software such as Net Nanny or Qustodio to block access to gambling-related websites and apps.
Keeping Gambling Safe and Fun
Here are a few additional tips to help you keep gambling a fun and balanced part of life:
- Treat winnings as a bonus, not an income.
- Mix up your hobbies — enjoy sports, cooking, or a beach walk instead of playing pokies for long stretches.
- Never gamble when you’re upset or stressed.
- Take advantage of Rollxo’s deposit and time reminders — they’re designed to keep you in control.
- Talk to someone if gambling stops feeling fun.
Responsible gambling is about balance, awareness, and making informed choices. The best way to make your experience at Rollxo a ripper one is to set limits early and stick to them.
Our Role as a Licensed Operator
Rollxo upholds high standards for transparency, fair play, and compliance with Australian laws. We promote education around responsible gaming and continuously improve our software to identify risky behaviours.
When necessary, we’ll offer proactive support, welfare checks, and referrals to professional services for players showing signs of distress or difficulty managing their gaming activity.
Our responsible gambling team receives regular training to handle sensitive matters with care, ensuring that all players receive respectful and confidential assistance.
Your Privacy and Confidentiality
We understand that discussions about gambling concerns can be private and sometimes difficult. Rest assured that all communications involving self-exclusion, limits, or support requests are handled discreetly and stored securely in line with our privacy policy.
Our team treats every case with empathy and professionalism, ensuring your personal details remain confidential at all times.
Staying in Control with Rollxo
At Rollxo, we want all players to enjoy their sessions — whether it’s spinning pokies, betting on the NRL, or having a crack at the next Melbourne Cup — in a safe and controlled environment.
You always have the power to decide how you play. With easy tools, prompt support, and national resources available 24/7, it’s never been easier to gamble responsibly.
If at any point you need advice, a friendly chat, or want to set up limits, we’re here to help. Keeping gambling fun, fair, and within your control is what we care about most.
Play smart. Stay in control. Enjoy responsibly with Rollxo.
